T&C’s

Terms & Conditions

 

Refund Policy

All tickets bought from Ghosts Unlimited, either online, through a third party or at our ticket office are non-refundable. Only in exceptional circumstances will we consider issuing a refund.
If you need to cancel your tickets this must be through our booking office on 01788 816 962 7 days prior to your tour date. If you cancel after the 7 days we may not be able to rebook you onto another tour.

Courses

All courses once booked cannot be refunded. If you need to rebook, please phone our booking centre on 01788 816 962 to re-arrange your course.

Privacy

Ghosts Unlimited will never sell your personal information to any third party. We reserve the right to use data given to us for marketing and research purposes. We Do Not Store ANY Credit Card Details on Any System. If you have booked through a third party, we do not have any of your credit card details.

Health and Safety

Our guides are very experienced in looking after each one of our guests and are required to warn you of any possible risks. All tour guests are responsible for their own safety and well-being throughout each tour. We ask that you pay attention when crossing roads and that you do so with your own personal safety in mind. Due to the historic nature of some of our sites we ask you to be aware of any dangers, such as uneven and wet floors, climbing on stones, structures and bare in mind that some of our locations have steps that you enter and leave on.
Some of our sites are National Monuments, Protective Sights and Sights of Extreme Interest, please listen carefully to the instructions on the night that are given by our tour guides.
All our tours are suitable for everyone unless otherwise stated. If you do bring children to one of our tours, please be aware that you are soley responsible for them. Ghosts Unlimited will not accept responsibility for any children on our tours.

Changes to a tour

Ghosts Unlimited reserves the right to make changes to any tour, or part of a tour, should circumstances beyond our control dictate and we have the right to cancel a tour for reasons beyond our control. We will contact you if there are any major changes to a tour and will offer you the option of either switching to another date or tour. In the event of any last minute changes, such as road closures or none inclusion of advertised section, we will have already revised the route.

Weather Conditions

Our tours take place irrespective of weather conditions. The weather will not stop a tour and we will do our tours come rain or shine and especially thick, thick, fog and the snow. Please ensure that every member of your party is aware of this and ask them to dress according to the weather forecast. Bad weather does not constitute a valid reason for your cancelling a tour.

Behaviour

Ghosts Unlimited reserves the right to refuse participation in a tour to anyone who is under the influence of alcohol or drugs. We also ask that you do not bring alcohol to drink on the tour.

Anyone whose behaviour is disruptive or is spoiling the enjoyment of a tour for other tour participants will be asked to leave the tour. No refunds will be given should this happen.

All our tours are non smoking tours this includes all vaping devices.

Booking

If you have booked through a third party, please follow all instructions on booking. Late bookings maybe refused. We will guarentee your placement if you have booked through our website or have booked direct with our booking office.

Marketing & Promotion

It is illegal to use any of our photos, logo’s or other promotional material without the prior permission from Ghosts Unlimited. We will take strong legal action to anyone that uses material without prior consent.
All photos are for illustration purposes only.



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